Refund policy

Returns & Exchanges

Returns

If your purchase doesn't meet your expectations for fit, quality, or style, we're happy to help.

New, unworn, and unused merchandise may be returned within 30 days of delivery for a refund to your original payment method. Original shipping charges are non-refundable.

Defective merchandise may be returned within 30 days for a full refund, including applicable shipping charges. If you believe you received a damaged or defective item, please contact us before initiating your return so we can assist you.

Start a Return

To begin a return or exchange, visit our online Returns Portal and enter your order information. Once your return request is approved, you'll be able to choose the available return options for your order.

Depending on the item and return reason, you may be able to:

  • Print a prepaid UPS return label (a return shipping fee will be deducted from your refund unless otherwise noted)

  • Return your order in person at our Ann Arbor store

  • Ship the package using your preferred carrier at your own expense

If you choose to use your own shipping carrier, we strongly recommend purchasing shipping insurance and using a trackable shipping service. Bivouac is not responsible for packages lost or damaged in transit when using your own carrier.

Important Packaging Instructions

Please do not place shipping labels or packing tape directly on the manufacturer's shoe box.

The shoe box is considered part of the product packaging. If the shoe box is returned damaged because labels or tape were applied directly to it, a 20% restocking fee will be deducted from your refund.

Whenever possible, place the shoe box inside another shipping carton or mailer before attaching your shipping label.

Return Restrictions

For safety and hygiene reasons, we cannot accept returns on:

  • Climbing equipment

  • Underwear (base layers may be returned if they otherwise meet our return requirements)

Refunds

Once your return is received and inspected, we'll notify you that it has been processed. Approved refunds will be issued to your original payment method.

Items received as gifts may be returned for a gift card.

Exchanges

Need a different size or color? We're happy to help.

Eligible items may be exchanged within 30 days of delivery, subject to inventory availability.

To request an exchange, simply start your return through our Returns Portal and select the replacement item or size if available. If your requested item is no longer in stock, you'll be able to choose from the available return options.

Exchanges using our online portal include a prepaid return shipping label at no additional charge.

If you need assistance selecting a replacement item, our team is always happy to help.

In-Store Returns

Online purchases may also be returned or exchanged at our retail store during normal business hours.

Bivouac
336 South State Street
Ann Arbor, MI 48104

Questions?

If you have any questions about your return or exchange, please contact us:

Email: info@bivouacannarbor.com

Phone: (734) 761-6207